After installing Inventory 16.1.0.0 about 1/3 of the computers I put the agent on are reporting '(Waiting for Agent)' in the Scan Status field. They seem to be stuck in that state. If I go to the target Agent page, it says the Status is 'unavailable', but I know the machine is on and connected to the LAN. I've tried rebooting the target computer, restarting Inventory, uninstalling the agent and reinstalling it. How do I troubleshoot this?
Same issue in 16.4.
I have hundreds of computers waiting for agent.
Reinstalling agent seems to have fixed it.
I'm seeing this on a few laptops. They are showing as online but scan status is (waiting on agent) and i cant get it to scan manually. If i re-install the agent everything goes back to normal, both laptops are Windows 10 1709
Cheers
Hey guys, looks like you're running into a bug and we'd like it if you would submit a ticket to support@pdq.com and we'll take a look at it and handle the issues you're seeing there.
Thanks!
Going to the Agent page, then Reinstall Agent in the upper right, does seem to resolve the issue. I see this more as a work-around than a fix. I believe the PDQ guys are looking into a proper solution.
Just chiming in to add that I'm seeing this as well. I also have several hundred that go pending in scanning status for hours waiting on agent. I either have to abort the scan, or reinstall the agent to get it to clear and successfully scan.
