After installing Inventory 16.1.0.0 about 1/3 of the computers I put the agent on are reporting '(Waiting for Agent)' in the Scan Status field. They seem to be stuck in that state. If I go to the target Agent page, it says the Status is 'unavailable', but I know the machine is on and connected to the LAN. I've tried rebooting the target computer, restarting Inventory, uninstalling the agent and reinstalling it. How do I troubleshoot this?
Same issue in 16.4.
I have hundreds of computers waiting for agent.
Reinstalling agent seems to have fixed it.
I'm seeing this on a few laptops. They are showing as online but scan status is (waiting on agent) and i cant get it to scan manually. If i re-install the agent everything goes back to normal, both laptops are Windows 10 1709
Cheers
Hey guys, looks like you're running into a bug and we'd like it if you would submit a ticket to support@pdq.com and we'll take a look at it and handle the issues you're seeing there.
Thanks!
Going to the Agent page, then Reinstall Agent in the upper right, does seem to resolve the issue. I see this more as a work-around than a fix. I believe the PDQ guys are looking into a proper solution.
Just chiming in to add that I'm seeing this as well. I also have several hundred that go pending in scanning status for hours waiting on agent. I either have to abort the scan, or reinstall the agent to get it to clear and successfully scan.
Same issue in version 17.1, agent reinstall does not help. Is there any solution or workaround?
Same issue.. 17.1 reinstalling the agent doesnt work... all devices are stuck on (waiting for agent) ......help?
The Agent has been moved back to beta. I recommend uninstalling it if it is causing problems (Computer --> Uninstall Agent). We are working on bugs like this, but it's going to take a while. If you really need the Agent and wish to attempt to troubleshoot it, please contact support@pdq.com.
