So I have been trying to do a scan to all the devices I have and to push software. For some reason even if the machine is on, the laptop wont be scanned. Shows that the device is offline or compute name could not be found error. I would be on the phone with a user and their machine is on the network. I know we have different buildings but same network, different vlans and such. What can I do to allow me to use this on laptops?